REVIEW GENERATION & CUSTOMER FEEDBACK
Get more Google reviews, capture customer satisfaction ratings, and uncover upsell and retention opportunities.
HOW IT WORKS
How Elivate generates reviews and identifies sales and retention opportunities
1. ASK CUSTOMERS FOR FEEDBACK
AUTOMATED EMAIL CAMPAIGN
Upload your list of active customers, and Elivate will systematically begin sending emails to ask them how satisfied they’ve been with your services. Each customer will receive emails similar to the one shown here. Their responses are recorded in Elivate.
2. SATISFIED CUSTOMERS REDIRECTED TO GOOGLE
POSITIVE GOOGLE REVIEWS
Customers who select a satisfaction rating of 4 or 5 will automatically be redirected to Google where they can choose to write a public review. Customers who provide a lower score will be redirected to a page where they can write private feedback that is sent only to you.
3. CAPITALIZE ON CUSTOMER FEEDBACK
SALES AND RETENTION OPPORTUNITIES
Elivate records your customers’ satisfaction ratings and emails you with each new rating, and creates an action item for your producers or CSRs to follow up. These notifications are opportunities for your to cross-sell and seek referrals from satisfied customers, and improve retention with dissatisfied customers.
4. STAND OUT IN SEARCH RESULTS
IMPROVE CONVERSION
With consistent, positive Google reviews, you’ll rank higher on Google and be chosen by potential customers more often.
HOW IT WORKS
1. ASK CUSTOMERS FOR FEEDBACK
AUTOMATED EMAIL CAMPAIGN
Upload your list of your active customers, and Elivate will systematically begin sending emails to ask them how satisfied they’ve been with your services. Each customer will receive emails similar to the one shown here. Their responses are recorded in Elivate.
2. SATISFIED CUSTOMERS REDIRECTED TO GOOGLE
POSITIVE GOOGLE REVIEWS
Customers who select a satisfaction rating of 4 or 5 will automatically be redirected to Google where they can choose to write a public review. Customers who provide a lower score will be redirected to a page where they can write private feedback that is sent only to you.
3. CAPITALIZE ON CUSTOMER FEEDBACK
SALES AND RETENTION OPPORTUNITIES
Elivate records your customers’ satisfaction ratings and emails you with each new rating, and creates an action item for your producers or CSRs to follow up. These notifications are opportunities for your to cross-sell and seek referrals from satisfied customers, and improve retention with dissatisfied customers.
4. STAND OUT IN SEARCH RESULTS
IMPROVE CONVERSION
With consistent, positive Google reviews, you’ll rank higher on Google and be chosen by potential customers more often.
WHY REVIEWS & CUSTOMER FEEDBACK?
Google Ranking
Out of 149 Local Ranking factors on Google, experts say that star rating and number of reviews are both in the top 10 most important. Consistency and recency of reviews are in the top 20.
Conversion
92% of consumers consult online reviews before making a purchase decision, and 72% of consumers say that they won’t even continue with the buying process until they’ve read positive reviews.
Productive Conversations
Knowing who your happy customers are opens cross-sell and referral opportunities. Identifying unhappy customers allows you to save cancelations and improve retention.
TRACK RESULTS AND IDENTIFY OPPORTUNITIES IN THE DASHBOARD
Testimonials
“These guys helped me to get a lot of reviews from clients for the last four years that drastically increased my business from Google maps.”
Matthew P.
Patrick O.
“Lift local has done an excellent job. They are one of the few vendors I use that has actually lived up to what they promised to me. They have increased my google reviews from 0 to over 100. I highly recommend.”
Adam S.
LEARN MORE ABOUT HOW ELIVATE WILL HELP YOUR AGENCY GROW
request a demo
What to expect on your demo call:
- See how Elivate will drive growth opportunities for your agency
- Learn more about specific features and campaigns
- Request Pricing
- Get started uncovering quote and retention opportunities
ELIVATE CAMPAIGNS
LIFT LOCAL
Elivate by Lift Local is a platform that runs automated multi-channel marketing campaigns and delivers the results as simple action items - so you always know exactly who to call and why.
(801) 407-5983